This policy governs your purchase of MxSpy – The smartphone monitoring application. Please read it carefully before finishing your order as it sets out your rights in relation to your purchases, including important limitations and exclusions. Your placement of an order constitutes your agreement that your order is governed by this policy.
If you are not fully satisfied with your purchase of the software and services, you can get your money back upon the terms and conditions set forth below. However, we believe that most of refunds can be avoided if you get professional help from our experts.
Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 5 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions.
No refund will be available after this refund period is over.
We do not issue refunds for simply changing your mind. If you experience technical issues with our software, we will work with you to resolve these issues in a timely manner. If these issues can’t be resolved, you’ll receive a refund if the software is proven defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes.
No refunds will be issued to any customer who is either unable or unwilling to jailbreak their iPhone or iPad. The iOS installation guide page on this website clearly outlines that all iPhones or iPads must be jailbroken prior to installation and also, at the point of purchase, the customer agrees to this requirement.
If a customer purchases this software and does not have unrestricted access (including locks, passcodes, etc.) to the phone to be monitored, we are not liable for refunds due to this situation.
If a target phone user changes his carrier and this results in a partial or complete loss of internet connectivity, updates OS or restoring to factory settings and consequently incorrect MxSpy functioning, no refunds will be issued also.
Any customer who claims they made a purchase in error or submitted fraudulent information will forfeit their right to any refund and will be held liable for all charges for the transaction. Please be aware that once you enter a new subscription billing cycle, refunds will not be given for that new time period.
All refund requests must be submitted to our Customer Help team at support@MxSpy.com.
For all orders that are placed on Dispute status, you have 14 days period to resolve the situation with our Customer Support Team. If you fail to provide required information or feedback within time provided, the dispute will be cancelled and no refund will be possible thereafter.